qaq999's Privacy Policy

1.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• National ID card or passport number (where applicable)
• Valid email address
• Mobile number (Bangladeshi)

1.2 Financial Information

• bKash, Nagad, or Rocket account number
• Transaction history (details of deposits and withdrawals)
• Wallet balance and bonus history

1.3 Technical and Usage Information

• IP address and device type
• Browser type and version
• Time of site access and session duration
• Preferred games and betting patterns
• Login history and periods of inactivity

2.1 Direct Collection

When you create an account on qaq999, make a deposit, withdraw funds, contact support, or fill in any form, you voluntarily provide information. This information is stored securely directly on our servers.

2.2 Automatic Collection

While you use our platform, certain technical information is collected automatically, such as your IP address, device information, and session logs. These are used for security and fraud prevention.

2.3 Via Cookies

Our website uses cookies, which help improve your browsing experience. More details about cookies can be found in section 5 of this policy.

• Account management: Registration verification, login security, and account administration.
• Financial transaction processing: Managing deposits and withdrawals via bKash, Nagad, and Rocket.
• Age verification: Confirming that the user is over 21 years of age.
• Security and fraud prevention: Detecting suspicious activity and ensuring cybersecurity.
• Customer service: Providing assistance via 24/7 live chat and email.
• Personalized experience: Recommending games and promotions based on your preferences.
• Responsible gaming: Identifying unusual gaming patterns and providing support.
• Legal compliance: Retaining information necessary to comply with applicable laws and regulations.

4.1 Payment Processors

Necessary information is shared with payment service providers such as bKash, Nagad, and Rocket to complete financial transactions. These providers are governed by their own privacy policies.

4.2 Game Software Providers

Game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, and Ezugi may process gameplay data. However, they cannot access your personally identifiable information.

4.3 Disclosure for Legal Reasons

If we receive a legal order from a competent authority, a court directive, or a legitimate request from a regulatory body, we are obligated to disclose information in accordance with the law. In such cases we will make every effort to notify you as much as possible.

4.4 Business Transfers

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new owner. Should such a change occur, we will notify you in advance by email.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and run the core functions of the platform.
• Functionality cookies: Used to remember language preferences, game settings, and personal preferences.
• Analytics cookies: Used to analyze site usage statistics and improve the service.
• Security cookies: Used to prevent fraudulent logins and cyberattacks.

5.2 Cookie Controls

You can delete or block cookies at any time by changing your browser settings. Please note, however, that disabling essential cookies may cause some platform features to not work properly and may affect your gaming experience.

6.1 Technical Safeguards

• SSL/TLS encryption — all data transmissions are encrypted.
• Data stored on servers is kept encrypted.
• Regular security audits and vulnerability testing.
• Two-Factor Authentication facility.
• Firewall and intrusion detection systems.

6.2 Data Retention Period

We retain your information while your account is active. Even after an account is closed, certain information may be kept for a specified period to meet legal and regulatory requirements. Once that period has passed, the information is securely deleted.

6.3 Response to a Data Breach

If a data breach occurs, we will immediately launch an investigation, promptly notify affected users, and inform the applicable regulatory authorities. Our security team is on continuous monitoring.

qaq999 strictly prohibits anyone under the age of 21. Our platform operates for users aged 21 and above only. We verify age during the registration process and do not collect or retain any information from minors.

If we are informed that a minor's information has been collected by mistake, we will immediately close that account and delete the information. Parents or guardians may contact us about this at [email protected].

qaq999 may update this privacy policy at any time to improve services or to keep pace with legal changes. If there are significant changes, we will send a notification to your registered email and the "Last updated" date on the website will be changed.

If you continue to use the platform after a policy update, you will be considered to have agreed to the new policy. We therefore recommend reviewing this page regularly.